FAQ

Returns

I have received my order, but it shows a defect or is damaged. What should I do?

Please send a mail to info@llyssledlights.com with your contact information and a short explanation of the issue. You can also use our contact form on the website. We will contact you within 1 working day to try and solve the problem or arrange for a product exchange/refund if necessary. For more information, also see our return policy.

What if I am not completely satisfied with my order?

We offer a 14-day money-back guarantee that give you the opportunity to waive from your purchase without . giving a reason. As long as you return the items unused and in the original packaging, we will either refund the full costs less the delivery costs, or exchange them for a more suitable product. See our 14 day return policy.

Do you also have a LLYSS catalog?

Not at this moment. All available information about our LLYSS products can be found on our website. Soon there will be a downloadable flyer with all LLYSS products and accessories available. This flyer will also be included with your delivery.

Are you a manufacturer or supplier?

We are a stock-keeping supplier and have been sourcing our LLYSS ledlights from the same factory for more than 20 years. We were the first on the market to introduce the  rechargeable LED tea lights, a long time before this product actually started to take off in popularity a few years ago . With the unfortunate side effect that replica products of poor quality have also found their way to the market. For us, delivering high quality products has always been our first priority, something that our returning customers can confirm.

How can I best contact you?

Our office is open from Monday to Friday (excluding public holidays) from 8 a.m. to 5 p.m. You recommend you to mail us at info@llyssledlights.com or use the contact form on our website. We try to answer your question within 1 business day.